Whether it’s your first time doing a renovation or you’re a seasoned pro, you may have some questions you want answered before you commit to working with us.
Completely understandable!
We value transparency and we want to do everything in our power to gain your trust! Below are answers to some of the most frequently asked questions we get from our clients.
While we would certainly enjoy taking on any and every project possible (we looove making everyone smile!), we are a general contractor and primarily specialize in…
- Larger Home Renovation Projects
- Bathrooms
- Kitchens
- Basements
- Structural Beams
- Foundations
- …or the whole house!
- New Build Projects
- Decks
- Garages
- Shops
- Additions
- …and even new homes!
- Commercial Projects
If this sounds like you, we’d love to chat! Please use our contact form to reach out to us so we can learn more about your project.
Our schedule is very dynamic. No two home renovations are the same; therefore, the timeline will be completely dependent on your project’s scope of work and scale. Rest assured, we develop a full schedule for your project before we start so you can know exactly what’s happening at all times and plan your life around it! Of course, sometimes factors out of our control can disrupt the schedule, but we promise we will always do everything in our power to keep things on track and flowing smoothly.
We wish we could give you a cost right here, right now! Unfortunately, in the world of renovations, every single project is unique. We would love to meet with you to discuss what you’re looking for so that we can put together a plan that is specific to the needs of your project. Our estimates are detailed, transparent, and customized to incorporate all of the work required for us to deliver you a five-star renovation experience!
It is helpful for us to know what your budget is and we will always be honest with you regarding whether we can deliver your vision within it.
Although we try our best to be as accurate as possible with our estimates; because it is a renovation, there may be unknowns/unforeseen circumstances that we come across once we start. To be safe, we usually recommend that our clients consider keeping a contingency fund of 10-15% just in case something arises. Of course, we would always discuss with you and get approval on major changes in scope before proceeding! Hopefully, you won’t need it, but since our goal is to deliver the highest quality construction experience – we like to make sure you have the information required to make your project a success!
Once your online quote request form is submitted and hits our inbox, we will quickly review your request and follow up with an invite to book a time in our online calendar for us to meet and discuss your project! Select a day and time that works best for you.
When we meet with you, we’ll discuss all your ideas and make a record of everything we need to know to provide you with a customized estimate, tailored specifically to the scope of your project.
We’re completely transparent with our clients and our proposal, and we’re committed to working with you to make any changes required and answering any questions or concerns you may have.
In the kindest, most sincere way, our answer to this question is – “Unfortunately, no. We do not price match.” While we recognize we aren’t the only general contractor around, we certainly feel like the full experience, services, and results we deliver merit our cost. We are much more concerned with delivering 100% satisfaction to you than what our competitors are charging.
We pride ourselves on working with some of the most like-minded and trustworthy crews in town! We hold ourselves and all our trade partners to the highest standards. Our sub-trade partners are all professional and reputable companies in their fields. Please feel free to check out our client and sub-trade testimonials, and our Google and Facebook reviews. We know our reputation is only as good as our last project, so hear it straight from the authorities on the subject!
Absolutely!
We are more than happy to collaborate with you (or your friend that owes you a huge favour!)
But…
Two disclaimers here; this will likely have a major impact on our ability to maintain a smooth schedule, and we cannot guarantee the quality of workmanship if we aren’t doing the work.
Please be sure to mention this in our initial consult and proceed at your own risk!
Absolutely!
We are more than happy to collaborate with any sub-trade you’d like to use.
But…
Two disclaimers here; this will likely have a major impact on our ability to maintain a smooth schedule, and we cannot guarantee the quality of workmanship if we aren’t doing the work.
Please be sure to mention this in our initial consult and proceed at your own risk!
We know that getting prepared for a renovation can seem overwhelming. Don’t panic! We’ve been doing this for a long time! We’ll help you organize your thoughts and walk you through the steps of getting yourself, and your space ready for an overhaul!
Of course! However, depending on the scope of the renovation, you may not want to live there!
When we visit with you to discuss your project, we will discuss with you how your renovation may impact the daily function of your home!
The only areas of your home or business that will get dirty are the areas we’re working on!
We hate mess as much as you do so our goal is to have our work areas “sock feet” clean by the end of every workday (although to be clear, for safety reasons, we don’t recommend strolling around in these areas without shoes). Other areas of your home will be protected at all times. With that being said, renovations are dusty – and dust can be hard to contain. We will schedule duct cleaning at the end of your project to eliminate as much as possible, however, you may need to wipe surfaces down a few extra times over the course of the following week.
We offer a 1-year workmanship guarantee on all of our work. With that said, if there is something we or our sub-trades did incorrectly, we are always going to attempt to make it right (even if it’s after our 1 year warranty).
Some products/appliances/textiles have warranties that need to be registered by the client with the respective manufacturers/vendors/suppliers.
We’re constantly growing and evolving, and we’re always on the lookout to add new and fresh ideas and energy to our family-oriented, hard-working crew. Candidates we hire include anyone from entry-level labourers to experienced project managers.
Check out our careers page to see if you think we’d be a great fit or apply for a position!
While having a set of blueprints or design plans will certainly help put things in perspective, they are not always a necessity. If your project includes major plumbing, electrical or structural changes, then you may need a set of stamped plans and we can connect you with one of our knowledgeable and certified architect or engineer friends.
Absolutely! We’ve been doing this for long enough now that we are more than capable of walking you through the process of laying out your room, choosing your appliances and textiles and all of the other fun stuff that comes along with doing a renovation.
With that said, if your project requires any type of permit (ie: moving walls, additions, major plumbing or electrical changes, etc.) then we would need professional plans drawn up that we can submit to the city for approval. This is where we would bring an interior designer into the picture. They will sit down with you to discuss how your space works now, what’s not working, and your vision. From there, they can give you a non-biased view of any potential areas for improvement they see and create a set of drawings. These drawings lay out all aspects of your reno clearly which allows us to provide an accurate quote and get the permissions required to move forward. If your plans require additional certifications (such as a stamp from an engineer), we will help facilitate that.
Check out our blog post to meet some of the amazing designers we work with or visit our Pinterest to get some inspo!
Still have questions? Please don’t hesitate to contact us!
